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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Core features and functionality overview - System components and deployment models |
| Maintenance & Troubleshooting | 20% | - Routine maintenance procedures - Fault isolation and resolution - Performance optimization |
| Advanced Routing & Management | 25% | - Advanced routing strategies - Call Management System (CMS) configuration - Reporting and monitoring setup |
| Configuration & Implementation | 30% | - Agent and skill group setup - Call vectoring and routing configuration - Integration with Communication Manager |
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