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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How many rows can be returned by a tabular query?

A) Unlimited
B) 100
C) 100000
D) 1000
E) 10000

2. Which three statements are true about headers of custom process models?

A) They list only the events that are supported by the code implementation.
B) They contain the version number of the PHP script.
C) The header section needs to be uncommented during testing.
D) The header section is always commented.
E) They contain standard objects only.
F) They contain all possible events with the objects.
G) The/QDntain the version number of the Connect Common Object Model.

3. Which four view modes are available in the Report Editor?

A) Database View
B) Report View
C) Graphical View
D) Layout View
E) Data Set View
F) Design View

4. You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

A) Business rules
B) Agent scripts
C) Guided assistance
D) Custom process model
E) Intent guide

5. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Transactional survey in rules
B) Broadcast survey
C) Website link survey
D) Polling survey

Solutions: