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Microsoft 70-404

70-404

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 07, 2026

Q&A Number: 165 Q&As

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring Incident, Problem, and Change Management20%- Configure change management policies and approvals
- Create templates, queues, and views
- Configure service level agreements (SLAs)
- Define incident and problem management workflows
Topic 2: Customizing and Maintaining Service Manager15%- Monitor performance and troubleshoot issues
- Deploy and manage management packs
- Backup, restore, and disaster recovery
- Customize forms, views, and console appearance
Topic 3: Managing Configuration Management Database (CMDB)20%- Create and configure classes, relationships, and CI types
- Implement change and configuration management processes
- Populate and reconcile configuration items
- Configure CMDB synchronization and maintenance
Topic 4: Configuring Service Manager Infrastructure25%- Configure database settings and data retention
- Configure management groups and security roles
- Configure notification channels and subscriptions
- Configure connectors to Active Directory, SCOM, SCCM
Topic 5: Installing System Center Service Manager 201020%- Verify system requirements and prerequisites
- Install Self-Service Portal and web components
- Post-installation configuration and validation
- Install management server and data warehouse server

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