IBM A2010-591

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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To draw an organization chart
B) To identify Key Performance Indicators
C) To identify the decision makers
D) To evaluate license needs

2. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Single server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Multi-server, IBM SmartCloud Control Desk - Entry

3. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Usage and Accounting Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli Provisioning Manager

4. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the configuration process
B) the discovery tool
C) the release tool
D) the change process

5. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM SmartCloud Control Desk
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Provisioning Manager

Solutions: