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Salesforce Arch-302

Arch-302

Exam Code: Arch-302

Exam Name: Salesforce Certified B2C Solution Architect

Updated: Aug 22, 2026

Q&A Number: 154 Q&As

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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Design customer data synchronization strategies
  • 2. Evaluate integration patterns and middleware options
  • 3. Integrate Marketing Cloud and customer identity solutions
  • 4. Integrate B2C Commerce with Service Cloud
Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Recommend security and compliance practices
  • 2. Plan data migration and cutover activities
  • 3. Establish release management and testing strategy
  • 4. Define environment management approach
Operational Excellence23%- Monitor and optimize platform operations
  • 1. Support post-launch optimization activities
  • 2. Implement scalability and monitoring solutions
  • 3. Recommend best practices for long-term maintenance
  • 4. Identify performance bottlenecks and troubleshooting methods
Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Define implementation approach and project scope
  • 2. Explain governance and DevOps lifecycle strategy
  • 3. Recommend Salesforce products based on business needs
  • 4. Identify systems of record and solution risks

Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers.
To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?

A) Marketing Cloud and Service Cloud
B) Marketing Cloud and Sales Cloud
C) Service Cloud and B2C Commerce
D) Marketing Cloud and B2C Commerce


2. A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A) To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
B) Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
C) The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
D) Full access (full) scope will request access to all accessible data that the third-party provides.


3. Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

A) Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
B) Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
C) Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
D) Developers will still be required to use the Commerce SDK for security purposes
E) Additional infrastructure (for example Heroku servers) may be required to host the application


4. An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

A) Request and Reply
B) Asynchronous Call-Out
C) Publish / Subscribe
D) Batch Data Synchronization


5. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
B) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
C) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
D) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: B,C,E
Question # 4
Answer: A
Question # 5
Answer: D

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