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PeopleCert ITIL Foundation Exam Reference
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Ever since its inception, ITIL has continued to bring transformation in how IT-based businesses provide service to their customers even as they seek to keep being aware of the business needs. The best practices associated with ITIL are responsible for how organizations are managing their IT assets, offer improved customer service, cut cost, enhance internal communication, and more. Therefore, the ITILFND exam is a necessity for those who wish to flourish in this field by helping the organizations they work for utilize the ITIL methodology.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| Topic 2: Four Dimensions of Service Management | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
| Topic 3: ITIL Management Practices (Overview) | - General management practices (e.g., Continual Improvement, Change Control) - Service management practices (e.g., Incident Management, Service Desk) - Technical management practices (e.g., Deployment Management) |
| Topic 4: ITIL Service Value System (SVS) | - Guiding principles integration - Service Value Chain activities - Opportunity, demand, and value - Governance |
| Topic 5: ITIL Guiding Principles | - Progress iteratively with feedback - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Start where you are - Focus on value - Optimize and automate |
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