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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

A) Click-ThoughRate of External Documents
B) Article Aging
C) Questions with High Score Answer
D) Search Accuracy
E) Words without Concepts

2. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A) 20 MB
B) 5 MB
C) 10 MB
D) 25 MB
E) 30 MB

3. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 500
B) 100
C) 1000
D) 250

4. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the total number of times the search has been made with the search string containing the title of the document
B) the number of times documents were clicked on as a result after a particular answer
C) the total number of times documents were clicked on
D) the number of times the "Is this answer helpful?" option has been selected as "Yes"
E) the number of cases linked to the top answer

5. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A) Web roles
B) Product and Categories
C) Workflows
D) API Roles
E) Console roles

Solutions: