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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Solutions for Midmarket | - Avaya Contact Center Select (ACCS)
|
| Avaya Midmarket / Midsized Solutions Overview | - Solution architecture for midsized enterprises
|
| Solution Design and Customer Requirements | - Customer needs analysis
|
| Avaya IP Office Solutions | - IP Office features and configuration
|
| Unified Communications & Collaboration | - Voice, video, and messaging integration
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
A) Workforce Management
B) Recorder Edition
C) Quality Management Edition
D) Standard Edition
E) Desktop Trigger
2. Which of the following customer concerns are related to customer experience? (Select two.)
A) Customer Satisfaction
B) Driving efficiencies
C) Simplifying management
D) Bring Your Own Device (BYOD)
E) Contextual experiences
3. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)
A) Cloud computing platform
B) VMware
C) Linux Server
D) IP500 V2
E) Hyper-V
4. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)
A) Director of IT
B) Contact Center agents
C) Quality assurance managers and supervisors
D) Contact Center directors and managers
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,E | Question # 3 Answer: A,B,C,E | Question # 4 Answer: B |
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