HP HP5-H10D

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B) The HP Standard Contractual Services are annual services for multiple products on one agreement.
C) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
D) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.

2. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
B) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable

3. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Post Warranty Care Pack
B) HP Maintenance Kit replacement
C) HP Defective Media Retention
D) HP Contractual Services
E) HP Refresh Services

4. How should you counter this objection: "Services cost too much."

A) HP Services ensure that your equipment stays up and running.
B) HP Services give you predictability and greater control of TCO.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.

5. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) HP Care Pack Central
B) MySalesGuide
C) HP Cirrus
D) HP Attach Widget

Solutions: