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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Continual improvement - Guiding principles - Service value chain - Governance |
| Topic 2: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| Topic 3: The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| Topic 4: ITIL Practices Overview | - Technical management practices - General management practices (e.g., incident, change, problem management) - Service management practices |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?
A) A normal change
B) A change model
C) A standard change
D) An emergency change
2. Which is the CORRECT of the 'R' role in a RACI matrix?
A) This role ensures that activities are executed correctly
B) This role ensures the flow of information to stakeholders
C) This role has ownership of the end result
D) This role is involved in providing knowledge and input
3. Which describe a 'change authority'?
A) A tool used to help plan changes
B) A person who approves a change
C) A way to manage the people aspects of change
D) a model used to determine who will assess a change
4. Which should be handled by 'service request management'?
A) A request to implement a security patch
B) A request to change a target in a service level agreement
C) A request to resolve an error in a service
D) A request to provide a laptop
5. What are the types of asset management?
A) IT asset management and software asset management
B) Operational and technical management
C) Operational management and IT asset management
D) IT asset management and technical management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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