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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Supply and demand processes
|
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 3: Service Management System (SMS) Requirements | 30% | - Planning and support
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question #1
サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?
A. 変更管理
B. リリース管理
C. ビジネス関係管理
D. サービスレベル管理
Question #2
サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?
A. 変更リクエスト
B. 問題
C. 既知のエラー
D. 回避策
Question #3
構成ベースラインとは何ですか?
A. ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
B. 構成監査レポート
C. サービスプロバイダーの能力のベンチマーク
D. リリースに割り当てられた変更リクエスト
Question #4
サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?
A. これは、インシデントをより迅速に解決できることを意味するためです。
B. これによりインシデントをより適切に追跡できるため
C. これは IT サービス管理モデルの一部であるため
D. そうしないと問題管理が機能しないためです。
Question #5
リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？
A. 変更管理
B. ビジネス関係管理
C. 上級経営陣の代表者
D. インシデント管理
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: A | Question #5 Correct Answer: A |
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