Pegasystems PEGAPCDC86V1

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Template
B) Set the action availability to Within a defined time period
C) Set the action availability to Never
D) Set the action availability to Always

2. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Offer the new retention plan for all customers in a certain region
B) Meet the quarterly targets regardless of customer needs
C) Customer relevancy and business profitability
D) Maximize customer churn for low-value customers

3. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Enable an engagement policy for the second group.
B) Set contact limits for both the groups.
C) Map a real-time container to the Top-level or Issue-level.
D) Create a decision strategy at the Issue-level.

4. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A) The score calculation is independent of the strategy and no change is required.
B) Add a new Group By component for the mortgage limit calculation.
C) Remap the scorecard property in the decision strategy for the change to take effect.
D) A new proposition filter needs to be configured in the strategy to filter on customer income.

5. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Engagement policies
B) Contact policy rules
C) Arbitration rules
D) Customer segments

Solutions: