Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000.2

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
B) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
D) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.

2. When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?

A) 32
B) 16
C) 48
D) 8

3. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) you cannot check against incoming CLI
B) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
C) Variable Routing Action on Telephony Actions
D) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action

4. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Continuous Log
B) Selective View
C) Snapshot
D) Resource View
E) Development Tracing

5. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?

A) The firmware requires an upgrade.
B) The phone must be changed from SIP to H.323.
C) The phone's MAC address must registered in IP Office.
D) The phone requires a newer control unit.

Solutions: