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Entry Criteria for ITILSC-SOA Test
If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:
- Earlier ITIL V2 Foundation version as well as Foundation Bridge;
- The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.
Certification Path
The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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Prerequisites
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |
| Topic 2: Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Topic 3: Supplier Management | 10% | - Contract management and renewal - Supplier categories and contracts - Evaluation, selection and performance monitoring |
| Topic 4: Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Key roles in SOA processes - Technology and tool considerations |
| Topic 5: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Topic 6: Financial Management for IT Services | 15% | - Cost models and ROI calculation - Pricing and value demonstration - Budgeting, accounting and charging |
| Topic 7: Service Catalogue Management | 15% | - Structure, content and maintenance - Integration with other processes - Business and technical views |
| Topic 8: Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
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