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Oracle B2B Service 2020 Implementation Essentials : 1Z0-1064-20

1Z0-1064-20

Exam Code: 1Z0-1064-20

Exam Name: Oracle B2B Service 2020 Implementation Essentials

Updated: Jun 21, 2026

Q&A Number: 78 Q&As

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Oracle 1Z0-1064-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe DCS enablement activities
  • Perform file-based import and export
Topic 2
  • Omnichannel Communications
  • Implement an SR assignment mapping
  • Set up 'My Knowledge' page
Topic 3
  • Deploy an initial DCS application
  • Describe common SR processing activities
Topic 4
  • Configure CTI notifications
  • Identify common SR searches
  • Author KM articles
Topic 5
  • Customize a DCS application
  • Advanced Configuration, Integration and Analytics
Topic 6
  • Use tools used to configure and customize Engagement Cloud
  • Configure Agent Notifications
Topic 7
  • Describe entitlement concepts (coverage, milestones)
  • Use Functional Setup Manager (FSM)
Topic 8
  • Describe DCS architecture components (themes, templates, pages)
  • Describe CTI integration architecture
Topic 9
  • Explain Engagement Cloud integration architecture and mechanisms
  • Configure a Service Request Category
Topic 10
  • Enable Engagement Cloud features
  • Perform Email set up a-ctivities

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

1Z0-1064-20 Related Exams
1Z1-1064 - Oracle Engagement Cloud 2019 Implementations Essentials
1Z0-1064-20-JPN - Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版)
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