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Oracle Utilities Customer Care and Billing 2 Essentials : 1z1-562

1z1-562

Exam Code: 1z1-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: Aug 08, 2026

Q&A Number: 77 Q&As

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About Oracle 1z1-562 Exam Questions and Answers

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Number of Questions: 70 Questions

  • Pass Score: 60%

  • Exam Code: 1z0-562

  • Duration: 120 minutes

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Exam type: Multiple Choice Questions

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

  • Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
  • Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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1z1-562 Online Test Engine

Oracle 1z1-562 Exam Syllabus Topics:

SectionObjectives
Topic 1: Billing and Rate Processing- Billing
  • 1. Bill Completion
  • 2. Cancel and Rebill
  • 3. Bill Segments
- Rate Structures
  • 1. Rate Versions
  • 2. Rate Components
  • 3. Rate Schedules
Topic 2: Use the Oracle Utilities Application Framework- Business Objects
  • 1. Business Services
  • 2. Lifecycle Management
  • 3. Algorithms
- Scripts and Service Scripts
  • 1. Script Configuration
  • 2. Framework Components
Topic 3: Customer Information and Account Management- Service Agreements
  • 1. Service Point Relationships
  • 2. Service Agreement Types
- Customer Management
  • 1. Person Records
  • 2. Premises
  • 3. Account Records
Topic 4: Navigate the Oracle Utilities Customer Care and Billing User Interface- Control Central
  • 1. User Preferences
  • 2. Application Viewer
  • 3. Portals and Zones
Topic 5: Payments and Financial Processing- Adjustments
  • 1. Credit Notes
  • 2. Financial Transactions
- Payment Processing
  • 1. Payment Distribution
  • 2. Overpayment Management
Topic 6: Metering and Usage Management- Meter Configuration
  • 1. Register Configurations
  • 2. Meter Types
  • 3. Meter Configuration Types
- Meter Reads
  • 1. Usage Processing
  • 2. High and Low Validation
Topic 7: Collections and Credit Management- Collections
  • 1. Debt Classes
  • 2. Collection Controls
  • 3. Collection Processes
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