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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Topic 2: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 3: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 4: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 5: User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Topic 6: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Topic 7: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 8: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Topic 9: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 10: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Topic 11: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 12: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 13: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 14: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 15: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Question 1
To set the pricing status to 'calculated successfully' in a sales order, what must you trigger?
A. Trigger simulation in the sales order when in offline mode
B. Trigger simulation on the sales order in an integrated environment
C. Trigger simulation on the sales order in a non-integrated environment
D. Trigger Submit for Approval in the sales order
Question 2
You have selected the Override Territory field on the Accounts overview page. What effect does this have on the territory determination?
A. It remove the employee from the territory realignment calculation
B. It removes the account from the territory realignment calculation
C. It aligns the account territory determination with the territory realignment run
D. It removes only accounts with multiple territories from the territory realignment run
Question 3
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A. Visit
B. Task
C. Phone calls
D. Appointment
E. Service request
Question 4
You need to import buying center relationships into your buying center from contacts. What must you ensure for the import to be successful?
A. The opportunity must include all the contacts from the account master
B. The opportunity must include all the contacts mentioned in the buying center
C. The buying center must include all the contacts from the account master
D. The buying center must include all the contacts mentioned in the opportunity
Question 5
Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)
A. Define Sales Hierarchy Levels
B. Upload Territory Hierarchy from Excel
C. Assign employee substitute to Territory Hierarchies
D. Create multiple Root Hierarchies
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A,B,C | Question 4 Answer: D | Question 5 Answer: A,D |
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