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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select

2. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has large annual fixed budgets
B) The business uses installed solutions to drive brand preference and seeks advice from the vendor
C) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
D) This is a first time or legacy replacement sale
E) The business hat smaller project based budget
F) This is an evolutionary/migratory sale

3. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 30
C) 50

4. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 1,000 Active Multichannel Agents with IP500v2
C) Up to 250 Active Voice Agents with IP Office Server Edition
D) Up to 100 ActiveVoiceAgents with IP Office Server Edition

5. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact center Select
C) Avaya Outbound contact Express

Solutions: