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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Connectivity | 25% | - Integration with Communication Manager - Firewall and security configuration - Network ports and protocols - Integration with CMS, Call Recorder and other systems |
| Topic 2: ACCCM Architecture & Components | 20% | - Web interface and navigation - Database and licensing - Server components and services - System overview and functionality |
| Topic 3: Installation & Deployment | 25% | - Prerequisites and compatibility - Server installation and configuration - Post-installation validation - License activation and setup |
| Topic 4: Configuration & Administration | 20% | - User, agent and extension management - System parameters and settings - Roles and permissions - Schedule server and automation tasks |
| Topic 5: Maintenance & Troubleshooting | 10% | - Upgrades and updates - Common issues and resolution - Backup and restore procedures - Log analysis and monitoring |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question #1
Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?
A. ACCCM Importer
B. ACCCM
C. ACCCM AVP
D. ACCCM Sync
E. ACCCM one-X
Question #2
A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?
A. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
B. Create a custom role and assign the user to the role.
C. Assign the user a role and then customize the role for that user only in the permissionstab.
D. Assign multiple roles to the user to customize permissions.
Question #3
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
A. The ACCCM database can beinstalledon a dedicated server.
B. The ACCCM database canonly be installed co-resident with the application server.
C. The ACCCM database can only be installed on a dedicated server.
D. The ACCCM database can be co-resident with the application server.
Question #4
What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?
A. license.lic
B. acccm_6.2.lic
C. license.xml
D. 6.2_lic.xml
Question #5
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
A. FSXI 3x, Virtual Server 2005 R2
B. Xen, Hyper-V
C. Virtual Server 2008, vSphere
D. CoWare, Xen
E. VMwareESXI3.x, vSphere
Solutions:
| Question #1 Correct Answer: B,D | Question #2 Correct Answer: B | Question #3 Correct Answer: A,D | Question #4 Correct Answer: A | Question #5 Correct Answer: C,E |


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