Avaya 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
B) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
C) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
D) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
E) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).

2. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) check_errors 20110219
B) tail-facc*0219
C) logcat -p agent
D) logadm -p opmon |7

3. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
B) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
C) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
D) Monitor may not be configured to display agents who are on break.
E) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.

4. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
B) Add the area code "720" to K - Mountain No Daylight.
C) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
D) Add the area code and prefix "720:435" to K - Mountain No Daylight.
E) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.

5. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) dgcreate.cfg
B) opmon.cfg
C) master.cfg
D) locale.cfg
E) dgswitch.cfg

Solutions: