Avaya 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has been administered as a Feature Access Code
B) E is a standard vector code for evacuation
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has a vector variable that is changed when an evacuation is required

2. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Alarm Origination Manager
C) High Availability Admin Sync
D) Avaya Supervisor

3. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the number of VDNs on the Communication Manager
C) Increase the Data Storage Allocation on the CMS.
D) Increase the File System Partition size on the CMS.

4. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Basic
B) Call Center Elite
C) Call Center Standard
D) Call Center Introductory

5. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Vector Directory Number (VDN)
C) Vector Routing Number (VRN)
D) Hunt Group Number (HGN)

Solutions: