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Microsoft 70-272

70-272

Exam Code: 70-272

Exam Name: Supporting Users and Troubleshooting Desktop Applications

Updated: Jul 24, 2026

Q&A Number: 100 Q&As

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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Operating System Troubleshooting- Windows XP system issues
  • 1. Startup and performance problems
    • 2. User profile and system settings
      - Device and driver issues
      • 1. Device Manager troubleshooting
        • 2. Hardware driver installation and rollback
          Network and Connectivity Support- TCP/IP and LAN connectivity
          • 1. Name resolution issues (DNS/WINS)
            • 2. IP configuration and troubleshooting
              Security and User Support- User account management
              • 1. Local user accounts and permissions
                • 2. Password and access issues
                  - System security troubleshooting
                  • 1. Malware and antivirus issues
                    • 2. Windows Firewall configuration
                      Troubleshooting Desktop Applications- Microsoft Office and productivity applications
                      • 1. Application installation and configuration issues
                        • 2. Word, Excel, Outlook troubleshooting
                          - Application compatibility issues
                          • 1. Legacy application support on Windows XP
                            • 2. Compatibility mode and updates

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