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Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Fault Resolution | 15% | - Common Hardware Issues - Network and Integration Problems - Software and Service Failures - Log Analysis and Diagnostic Tools |
| Topic 2: Installation and Commissioning | 25% | - Software Installation & Configuration - Pre-installation Requirements - Hardware Installation - Integration with Meridian 1/CS 1000 |
| Topic 3: System Administration & Configuration | 25% | - User and Mailbox Setup - Unified Messaging Features - Network Configuration - Server Manager & CallPilot Manager |
| Topic 4: Maintenance & Monitoring | 20% | - Routine Maintenance Procedures - Software Upgrades & Patches - Backup and Restore - Performance Monitoring |
| Topic 5: CallPilot 4.0 System Overview | 15% | - Architecture and Components - Software Features and Licensing - Hardware Platforms |
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