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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Document business requirements and user stories |
| User Story Development | 20% | - Define acceptance criteria for user stories - Break down epics into manageable user stories - Write clear and actionable user stories - Manage user story backlog and prioritization |
| Requirements Management | 23% | - Manage requirements traceability - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities |
Salesforce Certified Business Analyst Sample Questions:
Question #1
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
B. Move the deployment date out so the teams have more time to work.
C. Review the user stories to ensure they are small, testable, and valuable.
Question #2
Which method should a business analyst use to show current state business flows in Salesforce?
A. Storyboarding
B. Universal Process Notation
C. Entity Relationship Diagramming
Question #3
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future Salesforce configuration.
Where should the BA focus the initial impact analysis?
A. Person Accounts
B. Lead Processes
C. Einstein Forecasting
Question #4
During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?
A. Ask the executive sponsor to make the final field name decisions.
B. Allow the development team to make the final field name decisions.
C. Find a middle ground where both stakeholders are satisfied with the field names.
Question #5
A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?
A. System developers
B. Quality assurance testers
C. Support agents
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: C |
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