IBM C2090-045

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IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) contact the Country On-Site services team advising of the opportunity
C) raise a new PMR for each application and environment and requeue appropriately
D) open an Enhancement Request for each product in the portfolio

2. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Taking Ownership and marking this in the Owner field of the PMR.
B) Write their name in the PMR text and explain that they are responsible for this PMR.
C) Taking Ownership and marking this in the Keyword 1 field of the PMR.
D) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

3. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the Tivoli Support Platform matrix webpage
B) the taxonomy spreadsheet
C) the Lotus Notes FrontEnd Support teamroom
D) the IBM Software Support Lifecycle website

4. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
B) It is a remote tool by which a BackEnd engineer can contact their customer.
C) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

Solutions: