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ServiceNow CIS-HR

CIS-HR

Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Oct 15, 2026

Q&A Number: 130 Q&As

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About ServiceNow CIS-HR Exam Questions and Answers

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CIS-HR Certification Reference

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CIS-HR Online Test Engine

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ServiceNow CIS-HR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Proficiency with Writing or Loading Stories to Govern the Engagement
  • Application Scoping, Assignment Rules, HR Table Structure
Topic 2
  • Understand SAIF and SIM Methodologies
  • HR Service Portal Branding
Topic 3
  • Describe and Use Platform, Role, and Contextual Security
  • Users, Groups, Skills and Roles

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:

Question #1
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

A. read and contribute articles
B. contribute, but not read articles
C. read articles, but not contribute
D. can neither read nor contribute articles


Question #2
Which application is used to analyze trends, patterns, and data on the Team Insights page?

A. Lifecycle Events
B. Manager Hub
C. Employee Center
D. HR Integrations


Question #3
When an employee contacts HR. they speak in terms of lifecycle events from an HR perspective, that event gets translated into several HR services that need to be performed of the following items which would be considered a lifecycle event?

A. PTO Inquiry
B. Tuition Reimbursement
C. Direct Deposit Setup
D. Having a baby


Question #4
If the Workflow editor is not utilized for a Lifecycle Event how does the system know when a task or approval should be triggered ' ?

A. Activities are manually triggered
B. Activities are automatically triggered on specific dates
C. The activity set trigger condition determines when it is triggered
D. The Activity trigger condition determines when it is triggered


Question #5
Which of the following applications allow administrators to create templates that enable managers to develop transition plans for employees?

A. Lifecycle Events
B. Workflows
C. Flow Designer
D. Journey Accelerator


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: B
Question #3
Correct Answer: A
Question #4
Correct Answer: C
Question #5
Correct Answer: D

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