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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation.
Othersubsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers

A) Lightning Bolts can be distributed and reused.
B) Lightning Bolts can help minimize licensing and provisioning cost.
C) Lightning Bolts can help reduce implementation time.
D) Lightning Bolts can help organize, manage, and reuse digital content.

2. Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?

A) On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
B) On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
C) In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
D) On the Search page, select the appropriate objects in the property editor for the Search Results component.

3. Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

A) The user trying to merge the accounts does not have the Merge Portal Roles permission.
B) Accounts used in an External Account Hierarchy cannot be merged with another account.
C) Accounts with active Experience Cloud users cannot be merged with another account.
D) The user trying to merge the accounts does not have the System Administratorprofile.

4. The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they areable to set up partner users correctly?

A) Double-check that the partner profile has been added to the CK site.
B) Ensure thatthe Contacts under the Account are enabled as partner users.
C) Double-check that the provided email addresses are correct.
D) Ensure that the Account has been enabled as a partner Account.

5. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Service Your Way
B) Service Console
C) Chat
D) Channel Menu

Solutions: