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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - User creation, roles, permissions, and groups - Organization and account setup |
| Topic 2: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Telephony and networking fundamentals - Platform components and services |
| Topic 3: Telephony, Channels, and Integrations | 20% | - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control - API usage, data actions, and third-party integrations |
| Topic 4: Testing, Validation, and Troubleshooting | 15% | - Pre-go-live testing and validation - Common issues and resolution procedures - Monitoring, logging, and diagnostics |
| Topic 5: Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Architect flow design and deployment - Queue configuration and management |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question #1
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
A. Genesys Cloud 4
B. Genesys Cloud 1
C. Genesys Cloud 3
D. Genesys Cloud 2
Question #2
Where can you find people in your organization and add external contacts to the organization?
A. Directory
B. Documents
C. Location
D. Activity
Question #3
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
A. Admin > Account Settings > Organization Settings
B. Admin > Account Settings > Organization
C. Admin > Account Settings > Organization Settings > Settings
Question #4
Calling Name and Address can be overridden.
A. False
B. True
Question #5
How many categories of routing are there in a Call Route under the Call Routing page?
A. 3
B. 5
C. 2
D. 4
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: C |
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