HP HP2-H27

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
B) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
C) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
D) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.

2. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to reset the system ID and/or device serial number.
B) Access the BIOS to configure the version of Windows that the system will use.
C) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
D) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
E) Update the BIOS to the latest revision or to the revision requested by the customer.

3. How can electrostatic discharge harm computer equipment?

A) Electrostatic shock can cause the CPU to overclock and overheat the computer.
B) The discharge can modify critical ground points causing other components inside the computer to malfunction.
C) Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.
D) The discharge can contain enough power to alter the device parameters or melt silicon junctions.

4. Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A) Wireless keyboard module
B) Bluetooth module
C) Logitech wireless mouse module
D) HP ePrint wireless direct mobile printing
E) Wi-Fi (WLAN) module

5. What are the supported operating systems for HP Support Assistant?

A) Windows 7, Windows 8, and Linux
B) Windows Vista, Windows 7, and Windows 8
C) Windows Vista, Windows 7, and Linux
D) Windows XP, Windows Vista, and Windows 7

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