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Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITSM Practices in Create, Deliver and Support | - Service Desk
|
| Value Streams and Service Delivery | - Value stream mapping
|
| Team Collaboration and Shift-Left Approach | - Collaborative practices
|
| Service Performance and Measurement | - Continual improvement
|
| Organizational Structure and Service Value System | - ITIL Service Value System (SVS)
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:
Question #1
組織が特定のITサービスを自社で維持するか外部委託するかを決定する際に、どのような点を考慮すべきでしょうか？
A. 短期的なコスト最適化
B. 文化的障壁とそれに伴うリスク
C. 即時人員削減
D. 高度にカスタマイズされたサービスに対する責任の移管
Question #2
ある組織がオンライン決済アプリサービスの復旧作業を進めており、ITチームは創造的な問題解決が求められる段階に達しています。この状況はどのようなことを表しているでしょうか？
A. ヒューリスティックタスク
B. アルゴリズムタスク
C. サーバントリーダーシップ
D. 協力
Question #3
大手小売企業の社内サービスプロバイダーが、スーパーマーケットで使用されているセルフレジ端末の大規模なアップデートに取り組んでいます。このアップデートには、新しいハードウェア、ソフトウェア、および新しいカード決済システムとの統合が含まれます。サービスプロバイダーは、アップデートが十分にテストされていることをどのように確認すべきでしょうか？
A. テストは事前に合意した技術基準に限定し、専任のテストチームを使用する。
B. 端末およびカード決済システムのテストをベンダーに委託する
C. テストの範囲にユーザーエクスペリエンスとユーザー認識を含め、複数のチームを関与させる
D. テストはユーザーエクスペリエンスのみに焦点を当て、運用チームに委任する。
Question #4
専門チームから現場チームやユーザーへサポート活動を移管することで、インシデント解決時間の短縮に役立つ可能性のあるアプローチはどれでしょうか？
A. 左シフト
B. 群集
C. 最短のアイテムから順に
D. ロボティック・プロセス・オートメーション
Question #5
20年前に小規模な食品小売チェーンが設立されました。当時、在庫管理とPOS(販売時点情報管理)ソフトウェアは社内のITチームによって開発・保守されていました。現在、このチェーンは在庫管理とPOSに市販のソフトウェアを使用しています。これはどのような状況の例でしょうか？
A. 一般市場での普及が進んでいないサービスコンポーネント
B. サービス機能に関する組織固有の要件
C. サービス構成要素の商品化
D. パーソナライズされた製品に対する顧客ニーズ
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: A | Question #5 Correct Answer: C |
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