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CIPS L5M9

L5M9

Exam Code: L5M9

Exam Name: Operations Management

Updated: Jun 04, 2026

Q&A Number: 124 Q&As

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CIPS Operations Management Sample Questions:

1. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?

A) speed
B) cost
C) quality
D) flexibility


2. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) speed
B) quality
C) dependability
D) flexibility


3. Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

A) bottom-up process design
B) supply chain integration
C) employee involvement
D) process improvement
E) fact-based decision making


4. What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

A) Project Owner
B) Quality Circle Leader
C) Black Belt
D) Master


5. Managing Events and Relationships is a key application of Operations Management in which sector?

A) finance
B) retail
C) manufacturing
D) agriculture


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: C,D,E
Question # 4
Answer: C
Question # 5
Answer: B

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