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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?

A) the record type
B) the goal owner
C) the fiscal period
D) the target value

2. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Enter the close date on the close opportunity form.
C) Activate all draft quotes related to the opportunity.
D) Relate the opportunity to at least one competitor.

3. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and get the products from the existing opportunity.
B) Create the new quote directly from the existing opportunity.
C) Create the new quote and relate the existing opportunity.
D) Copy the existing opportunity and create the new quote directly from the new opportunity.

4. A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)

A) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
B) In the Phone Call activity for the referenced campaign, select Promote to Response.
C) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
D) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.

5. In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

A) Run the report from the Activities list.
B) Run the report from the Service Calendar.
C) Run the report from the Reports list.
D) Run the report from the Run Report menu of the Cases list.

Solutions: