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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams |
| Implementation Strategies | 15% | - Align sales processes with organizational goals - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers. Which solution should a consultant recommend to meet this requirement?
A. Einstein Activity Capture
B. Lightning Console for Sales
C. Salesforce Inbox
Question 2
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list. Which solution should the consultant recommend?
A. Import the prospects as Contacts and assign them to Accounts.
B. Import the list as new Leads and map the Campaign during import.
C. Import the list as new Leads and update the Lead Source to "Purchased Lead".
Question 3
Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals. What should the consultant formalize with stakeholders before moving on to the next project stage?
A. Onboard team members to start development of the solution.
B. Create user stories to present for prioritization.
C. Define key metrics to identify how success will be measured.
Question 4
Cloud Kicks wants to measure the effectiveness of multiple marketing campaigns that touch the same opportunity before it closes. What should the consultant recommend?
A. Lead Source field only
B. A single Primary Campaign Source field
C. Campaign Influence
Question 5
Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time. What should the consultant recommend to help make meetings more efficient while making real- time forecast updates?
A. Use in-line editing to update the forecast amount for records.
B. Modify multiple opportunities at one time in the Forecast page.
C. Tell reps to use the list view to move opportunities between stages.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: A |
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