Salesforce Advanced Field Service Accredited Professional : AP-209

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Salesforce AP-209 Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

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Salesforce Advanced Field Service Accredited Professional Sample Questions:

Question #1
What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

A. Add the 'Maximum Travel from Home' Work Rule.
B. Give 'Minimize Travel' Service Objective the highest weight.
C. Remove the 'ASAP' Service Objective.
D. Remove the 'Match Location' Work Rule.

Question #2
Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them.
Which two configurations should be recommended by the consultant to achieve this?

A. Configure 'In Jeopardy' alerts for Field Service
B. Create a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'
C. Configure Custom Notifications for Field Service Mobile
D. Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Question #3
Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

A. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
B. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
C. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
D. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used

Question #4
Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

A. Child Asset
B. Asset Relationship
C. Maintenance Asset
D. Asset Warranty

Question #5
Universal Containers would like customers to be able to schedule appointments themselves in addition to being able to schedule appointments by calling into the call center.
Which two options should an architect recommend to meet UC's requirements? (Choose 2 options)

A. Book Appointment global action
B. Get Candidates global action from the Gantt chart
C. Nightly recurring optimization job
D. Communities Book Appointment action

Solutions: