PDF Version DemoITILSC-OSA Exam topics
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- Problem management
- Event management
- The service desk
- Technology and implementation considerations
- Introduction to operational support and analysis
- Incident management
- Access management
- Request fulfillment
- Functions and Roles
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Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Technology and Implementation Considerations | - Technology in OSA
|
| Incident Management | - Incident Management Process
|
| Access Management | - Access Management Process
|
| Request Fulfilment | - Request Fulfilment Process
|
| Service Desk | - Service Desk Function
|
| Functions and Roles | - Operational Roles & Functions
|
| Event Management | - Event Management Process
|
| Problem Management | - Problem Management Process
|
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