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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Service Cloud | 10% | - Case management and automation - Service process design |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
Salesforce Certified B2B Solution Architect Sample Questions:
1. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
A) Reporting snapshots
B) CRM Analytics
C) Sales Cloud Einstein
D) Standard Dashboards
2. A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached.
Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers
A) B2B Commerce
B) Salesforce Order Management
C) Salesforce Billing
D) Salesforce CPQ
3. Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
A) Bulk Rest API
B) Change Data Capture
C) Salesforce Connect
D) SOAP API
4. Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
A) Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
B) Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
C) Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
D) Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
5. Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
A) Comprehensive Surveys to End Customers
B) User Stories Creation with End Customers
C) Third-party research from well-known organizations
D) Jobs To Be Done Framework
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
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