Salesforce Communications Cloud Accredited Professional : AP-203

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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A) Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B) Raise support case to retrieve a data load report to summarize the data load.
C) Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
D) Inform the business that data migration is completed and errors resolved in development

2. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Commercial and technical product configurations
B) Fulfillment request and fulfillment request line records
C) Order and order item details
D) Quote and quote line items records
E) Assets and inventory item records

3. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Handle the complex business processes manually outside the IT landscape.
B) Access the entire architecture to identify application that can be decommission.
C) Harmonize their business plan to reduce the complexity
D) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

4. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

5. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

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