IBM 00M-642

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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Newsletters
B) Social Analytics
C) Social Gaming
D) Social Surveys

2. To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?

A) They provide installation, integration, and trusted consulting to ensure the success of the project
B) They can provide legacy systems expertise
C) They can provide impressive presentations
D) They can provide discounted sales quotes

3. IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?

A) Content Repository
B) Social Content Management
C) File Management Integration
D) Media Content Services

4. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Manufacturing and Supply Chain Management
C) Operations and Human Resources
D) Security

5. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) be transparent with two-way dialog
B) ensure that strategies are pushed down into the organization
C) limit access to social media site by employees and partners
D) do not respond to negative statements in social media sites

Solutions: