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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 3: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 4: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 5: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 8: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 9: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are example use cases for autoscheduling?
There are two correct answers.
A) Automatic scheduling of new jobs
B) Suggest a suitable time for a technician's visit
C) Periodic re-optimization
D) Suggest a matching technician for a single job
2. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) False
B) True
3. What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
A) Extensions
B) Data
C) Integrations
D) Operations
E) Processes
4. What characteristic is true with regards to autoscheduling?
Choose the correct answer.
A) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
B) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
5. What is the most common way to create master data in FSM?
Choose the correct answer.
A) By bulk upload with the Data Loader
B) Manual creation in the Master Data module
C) By integration with back-end systems
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: B | Question # 5 Answer: C |
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